Privacy Policy
Last Updated: December 1, 2024
Eagleminds Technologies Private Limited ("ParcelApps", "we", "our", or "us") operates the ParcelApps suite of products including ParcelPOS, TrackFee, TrackNew, and TrackFina. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
Information We Collect
Information You Provide
When you register for our services, we collect:
- Name and contact information (email, phone number)
- Business information (company name, address, GST number)
- Billing information (for paid subscriptions)
- Any other information you choose to provide
Information Collected Automatically
When you use our services, we automatically collect:
- Device information (device type, operating system, unique device identifiers)
- Log information (access times, pages viewed, IP address)
- Usage information (features used, actions taken)
- Location information (with your consent, where applicable)
Business Data
Depending on the product you use, we may process:
- ParcelPOS: Menu items, orders, customer information, transaction data
- TrackFee: Student information, fee records, payment data
- TrackNew: Customer data, service records, inventory data
- TrackFina: Financial transactions, invoices, expense records
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions
- Personalize and improve your experience
Data Sharing and Disclosure
We do not sell your personal information. We may share information:
- With service providers who assist in our operations
- To comply with legal obligations
- To protect our rights, privacy, safety, or property
- In connection with a merger, acquisition, or sale of assets
- With your consent or at your direction
Data Security
We implement appropriate technical and organizational measures to protect your data, including:
- Encryption of data in transit and at rest
- Regular security assessments
- Access controls and authentication
- Employee training on data protection
Data Retention
We retain your information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes.
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Data portability
- Withdraw consent
To exercise these rights, contact us at privacy@parcelapps.in.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.
Contact Us
If you have questions about this Privacy Policy, please contact us:
Eagleminds Technologies Private Limited
Email: privacy@parcelapps.in
Phone: +91 9731 519 519
Address: Bangalore, Karnataka, India